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Returns & Refunds

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items such as undergarments and beauty products like makeup blender and plush toys.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

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Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and you will be refunded in in-store-credits that you can use to purchase any other products within the store. The in-store-credits will be of equal amount to the product(s) that you have successfully returned. If a product of lower value is chosen for exchange with the in-store-credits, the balance in-store-credits will be voided.

For products purchased with reward points, in-store-credits will only be awarded for the amount paid for the product(s) excluding the reward points. 



Warranty

Each Product has its own terms and conditions. Please search for the product's terms below.


For Earin M2, Bragi Dash Pro & Bragi Headphone:
Warranty Period: 1 Year from Date of Purchase

Please proceed down to the service center with a copy of your receipt:

Leader Radio Technologies Pte Ltd.

Address: 62 Ubi Road 1, #09-14 Oxley Bizhub2, Singapore 408734

Tel: 1800 223 1323

Email: info@leaderradio.com.sg

[ Operation Hours ]

Mon-Fri: 10 am to 6 pm   |    Sat-Sun & Public holiday: Closed
[Lunch hours: 1 pm to 2 pm ]



For Crazybaby Air and Nano:
Warranty Period: 1 Year from Date of Purchase

Please proceed down to the service center with a copy of your receipt:

Eng Siang International Pte Ltd
Blk 7, Kaki Bukit Rd 1 #01-03
Eunos Technolink Building
Singapore 415937
Tel: +65 62830103 Fax: +65 63823022
Website: www.engsiang.com

[ Operation Hours ]

10am – 5pm (Monday to Saturday)



For other products:

Please drop by Millenia Walk #02-57 daily from 11am - 9pm with the following:
  1. The faulty product.
  2. A copy of the proof of purchase (either email / sms or physical copy).