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Returns & Refunds

Returns, Exchangesand Refunds (RER)

If you’re not 100% satisfied with your purchase, you may be eligible for return, exchange and/or refund up to 7 days from the date of purchase, pickup, or package delivery. The product(s) must be in the same condition and within the original packaging in which it was purchased or received. Please do not send products back to the manufacturer.

The following types of products are NOT eligible for our RER program:

- Perishable goods (e.g. food products, magazines, newspapers, flowers)

- Gift cards

- Downloadable software products

- Certain health and personal care items (undergarments, beauty products, plush toys)

- Intimate or sanitary goods

- Any product that is returned without its original packaging


Under WTP employee discretion, partial refunds may be granted.

A receipt or other proof of purchase must be provided at time of return to be eligible for our RER program. An email notification will be provided upon completion of inspection of the returned item notifying of approval or rejection of the refund or exchange.

Refunds will be in the form of gift-card, which must be used within 6 months of issuance for an item of equal or lesser value. Any unused credits will be voided.


Please contact with any questions.



Each Product has its own terms and conditions. Please search for the product's terms below.

For Earin M2, Bragi Dash Pro & Bragi Headphone:
Warranty Period: 1 Year from Date of Purchase

Please proceed down to the service center with a copy of your receipt:

Leader Radio Technologies Pte Ltd.

Address: 62 Ubi Road 1, #09-14 Oxley Bizhub2, Singapore 408734

Tel: 1800 223 1323


[ Operation Hours ]

Mon-Fri: 10 am to 6 pm   |    Sat-Sun & Public holiday: Closed
[Lunch hours: 1 pm to 2 pm ]

For Crazybaby Air and Nano:
Warranty Period: 1 Year from Date of Purchase

Please proceed down to the service center with a copy of your receipt:

81 Genting Lane #02-02
Singapore 349566
Everich Industrial Building

Mon - Fri (excluding PH) (9am - 5pm)
Contact No: 67463355


For other products: 

- Docking Hub - 1 Year Local Warranty
- Mastabox - 6 Months Local Warranty
- Pix Inc. Bag - 1 Year Local Warranty

Please drop by Millenia Walk #02-57 daily from 11am - 9pm with the following:

  1. The faulty product.
  2. A copy of the proof of purchase (either email / sms or physical copy).