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Returns & Refunds

Returns, Exchangesand Refunds (RER)

If you’re not 100% satisfied with your purchase, you may be eligible for return, exchange and/or refund up to 7 days from the date of purchase, pickup, or package delivery. The product(s) must be in the same condition and within the original packaging in which it was purchased or received. Please do not send products back to the manufacturer.

The following types of products are NOT eligible for our RER program:

- Perishable goods (e.g. food products, magazines, newspapers, flowers)

- Gift cards

- Downloadable software products

- Certain health and personal care items (undergarments, beauty products, plush toys)

- Intimate or sanitary goods

- Any product that is returned without its original packaging

 

Under WTP employee discretion, partial refunds may be granted.

A receipt or other proof of purchase must be provided at time of return to be eligible for our RER program. An email notification will be provided upon completion of inspection of the returned item notifying of approval or rejection of the refund or exchange.

Refunds may be credited to your account or given in the form of store credit, which must be used within 14 days of issuance for an item of equal or lesser value. Any unused credits will be voided.

 

Please contact support@wtpstore.co with any questions.

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Warranty

Each Product has its own terms and conditions. Please search for the product's terms below.


For Earin M2, Bragi Dash Pro & Bragi Headphone:
Warranty Period: 1 Year from Date of Purchase

Please proceed down to the service center with a copy of your receipt:

Leader Radio Technologies Pte Ltd.

Address: 62 Ubi Road 1, #09-14 Oxley Bizhub2, Singapore 408734

Tel: 1800 223 1323

Email: info@leaderradio.com.sg

[ Operation Hours ]

Mon-Fri: 10 am to 6 pm   |    Sat-Sun & Public holiday: Closed
[Lunch hours: 1 pm to 2 pm ]



For Crazybaby Air and Nano:
Warranty Period: 1 Year from Date of Purchase

Please proceed down to the service center with a copy of your receipt:

81 Genting Lane #02-02
Singapore 349566
Everich Industrial Building


Mon - Fri (excluding PH) (9am - 5pm)
Contact No: 67463355

 



For other products: 

- Docking Hub - 1 Year Local Warranty
- Mastabox - 6 Months Local Warranty
- Pix Inc. Bag - 1 Year Local Warranty


Please drop by Millenia Walk #02-57 daily from 11am - 9pm with the following:

  1. The faulty product.
  2. A copy of the proof of purchase (either email / sms or physical copy).